EST, using a remote screen-sharing service, the friendly agent articulately guided me through ticking off the automatic updates box. Louis, provided me with smooth-sailing guidance when I asked for help with disabling automatic system updates. Phone supportīrandon, a top-notch tech-support agent from St. But to be fair, Apple's excellent live chat and phone support - brimming with helpful, human agents - eliminates the time-wasting burden of writing an article for every single possible question that could pop up in a customer's mind. After navigating through Apple's archive of help articles on the app, I couldn't find anything that specifically outlined how to switch off unauthorized updates. This time, I wanted to know how to disable automatic system updates. The third platform I used is the Apple Support App that I downloaded on my iPhone. That's it? Are you not going to walk me through this, Apple? You can learn about the requirements, and how to use Dark Mode here.' A link to an article titled ' How to Use Dark Mode on Your Mac' (opens in new tab) followed. Two minutes later, I received a reply that said, 'Sure thing, we're happy to help. EST, through Twitter's direct message system, I asked Apple to help me turn on dark mode. My experience with Apple's Twitter support wasn't nearly as eventful.

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